Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you submit a support ticket, contact us, or subscribe to our newsletter. This includes:

• Name and email address
• Company name and phone number
• Technical information about your server environment (provided by you for support purposes)
• Communication history with our support team

We also collect certain technical information automatically when you use our website, including IP address, browser type, pages visited and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve our services
• Respond to support tickets and technical queries
• Send service updates, security alerts and administrative messages
• Send marketing communications (with your consent)
• Monitor and analyse usage patterns to improve our website
• Detect and prevent fraud and abuse

3. Data Security

We implement industry-standard security measures to protect your information, including SSL/TLS encryption, access controls, and regular security audits. We sign NDAs on request for all plan levels.

We retain support ticket data for up to 2 years to provide continuity of service. You may request deletion of your data at any time by contacting us.

4. Third-Party Services

We may use third-party services for email delivery, analytics and payment processing. These services have their own privacy policies and we encourage you to review them.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@myserverhelper.com.

6. Contact

For privacy-related questions, contact us at privacy@myserverhelper.com or through our contact form.