Full L1/L2/L3 technical support for hosting companies — under your brand, on your helpdesk. 24/7 coverage that scales with your growth without hiring in-house.
Focus on your business while we keep your server secure, optimised and online. No contracts — cancel anytime.
Named engineers assigned to your account who know your infrastructure
We work inside WHMCS, Freshdesk, Intercom or any helpdesk you use
We operate completely invisibly under your company brand
Nights, weekends and holidays — your customers always get a response
Billing queries, account setup, password resets, basic WordPress, cPanel navigation.
Email deliverability, WordPress errors, SSL issues, PHP version problems, DNS troubleshooting.
Server crashes, security incidents, performance tuning, migrations, custom server work.
Work directly in your WHMCS, handle ticket replies, status updates and notes in your system.
Ticket volume, resolution times, customer satisfaction and escalation summaries.
Support 50 or 5,000 customers — coverage scales without you hiring more staff.